Frequently Asked Questions
PRODUCTS
We proudly present a stunning collection of alluring lingerie that includes captivating pieces designed to enhance your confidence and sensuality. Our range is crafted to celebrate femininity in all its forms.
Choosing the right size is essential for comfort and confidence! We provide a detailed sizing guide on our website to help you find your perfect fit. If you're still unsure, feel free to reach out to our customer service team for personalized assistance. Remember, the right fit can make all the difference in how you feel!
Our lingerie is crafted from high-quality materials that blend elegance with comfort by using a range of luxurious fabrics, including lace, satin, and silk. These materials are chosen for their softness, durability, and ability to provide a flattering silhouette. Each piece is designed to embrace your body beautifully!
To maintain the integrity of your lingerie, we recommend hand washing in cold water with a gentle detergent. Avoid using bleach or fabric softeners, and lay flat to dry. Proper care will extend the lifespan of your garments significantly.
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ORDER & DELIVERY
Our shipping rates are calculated based on the destination of your order and the total value of your order. Clic here for more details.
Yes, we provide international shipping options to ensure that our alluring lingerie can be enjoyed by customers worldwide. Shipping costs and delivery times may vary based on the destination.
Here is the list of shipping countries : Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Greece, Hong Kong, Israel, Japan, Luxembourg, Malaysia, New Zeland, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom and United States.
We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times can be found on our shipping page
Absolutely! Once your order has shipped, you will receive a confirmation email with a tracking number. You can easily track your order's journey to your doorstep, so you can eagerly anticipate the arrival of your beautiful new lingerie! You can also track your order here.
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.
Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.
If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.
RETURN & REFUND
We understand that fit and comfort are crucial when it comes to lingerie. Therefore, we offer a return policy that allows for returns within 21-days, provided the items are unworn and in their original packaging. Please refer to our return policy for more details.
Returns are on your own cost depending on the courier and the country you return your package from.
If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.
To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.
If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.
CONTACT
If you have any questions, don't hesitate to contact us, we are happy to help.
Contact: support@myintimity.com or click here
Our customer support is available Monday to Friday: 9am-5pm.
We strive to respond within 24 hours.